In this time of heightened emotions due to the changes in the world, schools closing, people working remote, limited supplies, etc. we can all get frustrated with our team a little quicker than we normally would. My challenge for you is to not get frustrated when your teams presents a problem to you. Seek to understand why they see the event as a problem. Let them be heard. Explain your whys so they can understand your perspective. Be willing to make adjustments to the calendar of events or overall procedures, when it makes sense, in order to let your team feel heard. If you have team members presenting problems with the expectation of you constantly being their problem solver, set the expectation that they come with both the problem and a proposed solution to share. Changing your lens, listening to why they want to make changes and challenging them to be solution-oriented should eliminate some of the frustration and help move your business forward.
